Problem
- Caterpillar has an innovation team but not enough UX designers
- The Caterpillar machines are connected devices but the data is difficult to find
- The data is a firehose that makes it difficult to find issues at job sites
- Quarry owners and managers had to use a desktop tool to get data
- They needed the data on their mobile device
Solution
- Observe the owners, managers, and foremen at the quarries
- Interview the core personas
- Define UX strategy
- Create three rounds of prototypes
- Write test plans
- Validate what all personas need at the job site
- Discover what data and correlations are needed at various times of the day
Results
The goal was to make sure the mobile app can quickly answer the question: "How is my job site?"
- Quarry owners showed high interest in the mobile solution
- Validated there was product market fit
- Discovered the quarry owners need a way to share status updates of job site
Tasks Required to Achieve Goals
- Defined user personas
- UX leadership
- Field research
- Site maps
- Wireframes
- Prototyping
- Test plans and UX strategy
- User testing
- Reports
- UI design